Course Description

This is an advanced course geared towards understanding hotel operations from a management perspective. This course has been tailor-made to cover the departments within a hotel to give a detailed understanding to ensure customer loyalty and a profitable hotel. The training intends to provide an in-depth overview of each department and its link to the overall success of any hotel. The course also covers basics in food and beverage control; human resources aspects; and team building skills.

Course Objectives

Upon training the learners should be able to:
  1. Understand the structure, nature and operating characteristics of the different sectors of the hospitality industry: food service, lodging and tourism
  2. Obtain an appreciation of the various functions of management and their interrelationships with other key concerns of managers such as marketing, finance and human resource management
  3. Be able to identify the role of managers in the hospitality industry and to highlight their principal responsibilities
  4. Understand key aspects of maximizing assets for a greater return on investment.
  5. Analysis of political, economic, socio-cultural and technological forces to predict opportunities for profit maximization.
  6. To understand the role between operations management on strategies and competitiveness
  7. Ability to design product transformation systems and select services processes.

Course Intake

Jan, May, September

Course Fee (KES)



General Communication

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