Course Description
This is an advanced course geared towards understanding hotel operations from a management perspective. This course has been tailor-made to cover the departments within a hotel to give a detailed understanding to ensure customer loyalty and a profitable hotel.
The training intends to provide an in-depth overview of each department and its link to the overall success of any hotel. The course also covers basics in food and beverage control; human resources aspects; and team building skills.
Course Objectives
Upon training the learners should be able to:
- Understand the structure, nature and operating characteristics of the different sectors of the hospitality industry: food service, lodging and tourism
- Obtain an appreciation of the various functions of management and their interrelationships with other key concerns of managers such as marketing, finance and human resource management
- Be able to identify the role of managers in the hospitality industry and to highlight their principal responsibilities
- Understand key aspects of maximizing assets for a greater return on investment.
- Analysis of political, economic, socio-cultural and technological forces to predict opportunities for profit maximization.
- To understand the role between operations management on strategies and competitiveness
- Ability to design product transformation systems and select services processes.